- Type of document:
- ISO TC 176/SC2
- ISO 9001, "Quality management systems - Requirements," specifies the actual requirements for
a quality management system. It is generic so that it can be applied to any organization
irregardless of its type, size, or products produced. The standard is based on a number of
quality management principles including a strong customer focus, the motivation and implication
of top management, the process approach and continual improvement.
- Workflow stage:
- 1.12, 1.13, 2.7, 2.8, 3
- Business value:
- This is a fundamendal standard that all businesses should adopt as an objective means of
establishing quality. Using ISO 9001 helps ensure that customers get consistent, good quality
products and services, which in turn brings many business benefits.
- Web site:
- Some parts of this standard are freely available on the ISO Online Browsing Platform: https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-4:v1:en
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